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Customer Success is our prime responsibility

Retail Chains

Whole Foods Market

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Problem
  • World's largest organic grocery chain with 500+ outlets in US, Canada and Europe
  • Wanted to offer fast, reliable and free WiFi access to shoppers
  • Fully managed service with customer support and network maintenance
  • Weekly report across all locations for analysis and market research
Solution
  • Helped implement nationwide WiFi hotspots using HP and Mirkotik devices
  • WiOSS was deployed to manage and monitor all the sites from single console
  • Applied URL filtering and bandwidth rules to provide reliable service to users
  • Detailed usage, network uptime and marketing reports were compiled each week for WFM management
Result
  • Entire operation was managed with minimal staff
  • WiOSS provided 99.9% uptime during 8 years of operation
  • Internet usage improved by 50% across all the outlets resulting in higher sales
  • Repeat customer business jumped up by 40%
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Oxxo, Mexico

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Problem
  • Largest convenience store chain in Mexico with over 14,000 stores
  • Wanted to setup WiFi near its stores to attract customers and increase sales
  • Free service for limited time after which customers needed to buy recharge vouchers
Solution
  • Oxxo decided to install OpenMesh access points with outdoor antenna
  • Deployed WiFiLAN software for managing authentication, vouchers and user policies
  • Complete setup was managed and monitored from central dashboard
  • Bandwidth usage, voucher consumption and user analytics was compiled into weekly reports
Result
  • Deployed the service for trials in over 100 stores and got great results
  • 25% increase in the store footfalls after installing WiFi service
  • Revenue generated from voucher was shared between Oxxo and the store owners
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Big Basket - bbinstant

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Problem
  • Aggregate broadband connectivity over WiFi
  • 4G backhaul for remote connectivity
  • Ease of management of all locations where the routers are deployed
Solution
  • We decided to deploy Indio's MobiMax 4G Routers - MobiMax 705N is an enterprise-grade WiFi router that delivers WiFi connectivity through a broadband line with support for LTE failover.
  • With an LTE modem, MobiMax delivered seamless remote connectivity.
  • MobiMax Routers were integrated with the smart vending machine which allowed users to connect to the WiFi and utilise the service provided by bbinstant.
  • For centralising management of all routers, we deployed Indio Cloud.
Result
  • Completion of over 1000 installations till date
  • Business operations were eased due to centralised management of MobiMax devices
  • Seamless connectivity delivered across all locations without any disruption
Download PDF pdf